UNITED STATES

Order handling time

It can take up to 3 – 7 business days to prepare products before your package can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, if there are any unusual circumstances, we will notify you via email.

Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.

Transit time

The following transit time is estimated (please keep in mind that the arrival time during peak season will be delayed):

1. 1. At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
   2. We do not support shipping to multiple addresses in the same order.

Tax

• Tax Rate: Here at Koohejisport, a 6.75% tax is applied to all customer orders. This tax rate is applicable to all eligible items in your cart and will be included in the total amount during the checkout process. We prioritize transparent pricing, ensuring that the tax is clearly outlined and incorporated into the final price you pay.
• Tax Calculation: To streamline the process for you, our system automatically computes the tax based on the items in your order and the applicable tax rate. A breakdown of the taxes applied will be displayed on the checkout page, allowing you to review and confirm the final amount before finalizing your purchase.
• Compliance: We adhere to all pertinent tax regulations and guidelines to ensure that your transactions with us are conducted in compliance with the law. Our commitment to compliance ensures that you can shop with confidence, knowing that your transactions are handled in a lawful and transparent manner.
• Tax Exemptions: Please be aware that certain items or customers may qualify for tax exemptions. If you believe you meet the criteria for a tax exemption, kindly reach out to our customer support team with the necessary documentation. We will assess your request and provide guidance on the next steps to take.

Shipping Delays

• If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
• If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours. Thank you for your patience and support.
• If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected]

(*) NOTICE:

We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at [email protected]. However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.

koohejisport.com is not liable for any destination region tax or duty charges that may be incurred. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination region.
Under any circumstances, the koohejisport.com is NOT responsible for any duties, taxes, or customs fees if the order arrives in your region, and if

1. The customer refuses to accept the package.
2. A number of attempts are made in the region of destination to deliver the package.

koohejisport.com reserves the right to cancel the package(s) and is not obligated to provide a refund.